Tier 4 · Website + Client Portal
Website + Client Portal for Service Businesses
A Website + Client Portal combines your public service website with secure customer accounts—so clients can log in, view booking history, manage profiles, and access self-service tools under your brand. It includes the booking website layer plus authenticated client experiences, not a separate third-party login tacked onto a generic site.
AUREX is based in Melbourne, Australia and works with service businesses Australia-wide. Every project is scoped and quoted before work begins.
What is a client portal in this context?
A client portal is the authenticated area where customers return after their first booking or enquiry. Instead of repeating details by email, clients sign in to a branded experience tied to your business.
AUREX builds the portal as part of the same system as your website and booking flow—not as an disconnected subscription product.
Why a service business may need one
- Repeat appointments and ongoing client relationships
- Clients who need booking history, upcoming visits, or account details
- Reduced admin from repeated identity and preference questions
- A more professional experience than email threads and PDF attachments alone
Customer-facing benefits
- Secure branded login and signup
- Customer profiles and account information
- Upcoming, past, and cancelled bookings where applicable
- Self-service access aligned to agreed scope
Operator and admin benefits
- Client records connected to bookings and enquiries
- Less duplication across inbox, calendar, and spreadsheets
- Clearer handoff between public website and internal operations
- Foundation for further admin and workflow layers in Tier 5
How Tier 4 differs from Tier 3
Tier 3 — Booking Website — focuses on public booking: services, availability, confirmations, and admin calendar control.
Tier 4 adds secure client accounts, history, profiles, and branded login on top of that booking website. If you only need public booking without accounts, Tier 3 may be sufficient.
Security and privacy framing
Client portals involve authenticated access and personal data. AUREX scopes login, access controls, and data handling as part of the build—with clear boundaries on what is included.
Specific compliance certifications, custom legal review, or enterprise security programs are not assumed by default and are discussed during scoping if required.
Included vs custom scope
Core portal features listed on the service ladder are part of the Tier 4 scope. Document libraries, custom status workflows, payments, SMS, or deep CRM integrations may require additional scoped work.
Who this service is for
Who it is for
- Service businesses with repeat clients or ongoing appointments
- Businesses already taking bookings who need accounts and history in one place
- Teams ready to move beyond public booking alone
- Businesses prepared to implement login flows and client data properly
Who it is not for
- Businesses that only need a simple public booking link with no accounts
- Projects expecting instant enterprise portal features without scoping
- Businesses unwilling to define access rules and client data needs
- Buyers seeking guaranteed user adoption or revenue outcomes
Client Portal vs Business Operating System
Tier 4 connects the public website, booking, and client accounts. Tier 5 — Business Operating System — adds full admin tools, roles, permissions, operational workflows, and broader internal control.
If internal operations still live across many tabs and spreadsheets, Tier 5 may be the more practical long-term fit.
Pricing and scope
- Everything in Booking Website
- Customer accounts and client profiles
- Upcoming, past, and cancelled bookings
- Secure branded login and signup
- Client history and access controls
Prices range from $7,000–$12,000 AUD depending on scope.
Tier 4 pricing reflects website, booking, and portal scope together. Final pricing depends on account features, integrations, and operational complexity identified during review.
Quoted after review.
Related work & demonstrations
Client Work
Client WorkPrivate Service Business Platform — Website, Bookings, Client Portal & Commerce
Primary client portal proof from anonymised delivery evidence.
Capability Demonstration
Capability DemonstrationARC Wellness Platform Demonstration
Capability demonstration — client accounts and history with fictional data.
Common questions about this service
Discuss this service
Share your current setup and goals. AUREX will review your enquiry and recommend the most suitable scope before any work begins.